- Custom Orthotics -

Everything You Need!


At our Wellness Centre, orthotics are customized designed inserts that can be transferred from shoe to shoe.


Orthotics are designed to assist in the correction of biomechanical problems that affect the feet, ankles, knees, back and other structures as we walk, run or perform other activities. They support the foot and help to restore the proper alignment of the joints and bones within the foot. Many foot problems can be directly attributed to collapsed or fallen arches or other biomechanical faults such as pronation (rolling in and collapsing of the arches when walking) and supination (rolling outward of the ankles and raising of the arch). These problems can be genetic in origin and most patients do not realize there is a problem until various symptoms begin to appear. These symptoms will generally be made manifest by pain. Often, pain in associated areas such as the knees, hips or back is caused from improper foot biomechanics. If a biomechanical fault is identified, your therapist will explain how this problem can generally be alleviated through functional orthotics.

How Functional Orthotics are Created

After consulting with your therapist, should you wish to proceed with orthotics,we are trained to select the correct modual best suited to the individuals structure as well as lifestyle. We use state of the art technology and common sense. Our office uses the Metascan™ pressure mat and 3Dmaxx™ diagnostic equipment.   The Metascan™ mat scans the stance phase of gait at 150 images per second.  The human eye observes at a frequency of 7 images per second.  This gait scan compares walking and running data of the same patient.  Metascan generates a Dynamic Gait and Pressure Analysis Report containing 2D and 3D color images of the patient’s footstep, data on kinetic pressure patterns during the stance phase of gait, and a conclusion describing any biomechanical abnormality detected as compared to normal gait values. This proprietary diagnostic software analyzes the digital pressure mat data, creates patient data and translates this data into a prescription for orthotics.


Always on the cutting edge of orthotic technology, we are now in addition to using the Metascan™  we have 3Dmaxx™ equipment, this is the world’s most accurate and precise 3-dimensional volumetric foot scanning device.  This allows us create a 3D model of your foot rather than using the older casting technology.


Your custom orthotics will be sent from the Laboratory to your therapist in approximately 2 weeks time. The orthotics will then be “fitted” to the patients feet to ensure the desired biomechanical correction has been achieved.


Patients should be scheduled for revisits at four weeks, eight weeks and one year to ensure their orthotics are addressing the biomechanical dysfunction and the symptomatic problems (i.e pain) is being resolved. The orthotic is also examined at an one year check-up appointment to ensure it is functioning correctly and holding up to the wear and tear of time.


Orthotics – is there Insurance Coverage?

Most private insurance policies cover orthotics prescribed by a Medical Doctor.
The amount of coverage from your insurance company will vary from policy to policy.
All patients will receive a receipt that can be submitted to your insurance company for reimbursement.

Adjustment Period

After a patient receives orthotics, it generally takes approximately 2-3 weeks until the body “readjusts” to the correct position.

Because a patient’s body (knees, hips, spine, muscular system, etc.) has “adapted” to the ground in a certain way, the body needs to be readjusted slowly to the corrected position.


If you still experience pain or discomfort after the adjustment period, you must notify your therapist as adjustments to the device may be required. If the problem persists, your therapist will suggest alternative treatments or options.


Your therapist will instruct you on the length of time your orthotics should be worn each day until your body has had a chance to readjust.  

It is important to wear them as often as possible since like eye-glasses, they only work when you use them. Continuous use of your orthotics helps to control or eliminate foot pain and assists in keeping your body in the correct position.


Orthotics from our Wellness Centre will assist in improving or correcting the bio-mechanic dysfunction that a patient is experiencing.


Orthotics are not guaranteed to alleviate 100% of the pain you may be experiencing. Depending on the problem you are experiencing, you can expect varied degrees of pain relief. If a patient is experiencing plantar fasciitis, capsulitis, calcaneal apophysitis or other associated problems, patients will experience a resolution of their painful symptoms approximately 80% of the time. Problems such as neuromas, bunions and other conditions will often respond favorably to orthotics, but may also require surgical intervention in order to completely resolve the problem. Your therapist will be able to assess this with you.



As orthotic inserts are transferred from shoe to shoe, there may be certain shoe types that do not comfortably accommodate your orthotics.


Women generally experience this difficulty more than men given the difference in shoe gear between men and women (e.g. high heels).


Your therapist will work with you to prescribe orthotics which will best accommodate your existing shoe gear. However, depending on the type of shoes you own, you may be required to purchase additional shoes to accommodate your orthotics.


If this is a concern to you, please consult with your therapist prior to ordering orthotics.


Ask Your Therapist First

If you choose to purchase orthotics, then we ask you to follow the instructions the therapist gives you carefully so that the best results will be achieved. By ordering orthotics you are acknowledging the information contained here and as further explained by your Therapist. If there are any questions or reservations you have, please discuss them with your therapist prior to ordering your orthotics, as there is a no return/refund policy because the lab requires prepayment.